Privacy Policy

Welcome to Clear Answer’s Privacy Policy! This page provides a comprehensive overview of how we collect, use, and protect your personal information. At Clear Answer, your privacy is a top priority, and we are committed to safeguarding your data in compliance with GDPR and other applicable laws. We aim to be transparent about our practices to ensure you feel confident in how your information is handled.

1. What Data We Collect

We collect the following types of data when you interact with our website or services, ensuring we can provide you with the best possible experience:

• Personal Details: This includes your name, email address, and phone number, which you provide when signing up for a consultation or contacting us. This information helps us communicate with you and create a personalized plan.
• Usage Data: We collect information on how you use our website, such as page visits, IP addresses, and browsing behavior, through cookies and similar technologies. This data is anonymized and used to improve our services (see our Cookie Policy for more details).

2. Purpose of Data Collection

We use your data for the following purposes to deliver our services and enhance your experience:

• Service Delivery: To schedule consultations, create personalized plans, and provide ongoing support tailored to your goals.
• Website Improvement: To analyze usage data and improve our website’s functionality, content, and user experience.
• Communication: To contact you for consultation confirmations, updates, or to respond to your inquiries and provide support.
• Legal Compliance: To meet legal obligations, such as maintaining records for administrative purposes or complying with applicable laws.

3. Data Protection Measures

We take the following measures to ensure your data is secure and protected at all times:

• Encryption: We use secure connections (SSL) to encrypt your data during transmission, ensuring it remains safe from unauthorized access.
• Access Control: Access to your data is restricted to authorized personnel only, and we implement strict internal policies to prevent misuse.
• Regular Updates: We regularly update our systems and security protocols to minimize risks and protect against potential threats.
• Data Minimization: We only collect the data necessary to provide our services, ensuring we don’t store more information than needed.

4. Sharing Your Data

We do not share your data with third parties, except in the following circumstances:

• With Your Consent: If you agree to use a recommended external service, we may share your data with that provider to facilitate the service.
• Analytics Tools: We use tools like Google Analytics to collect anonymized data for improving our services (see our Cookie Policy).
• Legal Requirements: If required by law, such as a court order, we may share your data to comply with legal obligations.

5. Your Rights

Under GDPR and other applicable laws, you have the following rights regarding your data:

• Access: You can request a copy of the data we hold about you to understand how it’s being used.
• Correction: If your data is inaccurate, you can ask us to correct it to ensure our records are up-to-date.
• Deletion: You can request the removal of your data, unless we are legally required to retain it for record-keeping purposes.
• Objection: You can object to the use of your data for specific purposes, such as marketing, and we will respect your preferences.
• Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.

To exercise these rights, please contact us using the details below. We’ll respond to your request within 30 days, in compliance with GDPR requirements.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy:

• Personal Data: We keep your personal data (e.g., name, email) while you use our services and for up to 5 years afterward for administrative purposes, such as record-keeping.
• Usage Data: Usage data collected via cookies is retained for up to 2 years, unless you delete cookies earlier (see our Cookie Policy).
• Legal Requirements: If required by law, we may retain certain data for longer periods to comply with legal obligations.

7. Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements, our services, or data handling practices. The latest version will always be available on this page, and we encourage you to review it periodically. This policy was last updated on March 16, 2025.

8. Contact

If you have any questions about our Privacy Policy, how we handle your data, or wish to exercise your rights, we’re here to assist. Contact us at:
Email: [email protected]
Telegram: Harrie Kwappert
Facebook: Harrie Kwappert

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